SUPPORT

Help Center

Answers to common questions about delivery, payment, after-sales, and account issues

Before You Order
X Premium When can an order not be activated?

Two situations can cause activation to fail:① The account already has Blue Verified;② The account has changed its info (avatar, nickname, ID, etc.) within the last 3 days. Please confirm before ordering.

Is there any risk with activating membership? Will it drop? Will it get banned?

Memberships are gifted through official methods and come from legitimate sources, so the chance of dropping is very low. It may only fail in extreme cases where the account itself is already flagged by risk control. Please assess before ordering.

Telegram Premium How is it activated?

It is currently a manual activation service. After ordering, a dedicated person handles it, averaging 5-15 minutes to complete. Customer service hours are 13:00–01:00 (UTC+8).

Do I need to provide my account password?

No. Activating both X Premium and Telegram Premium only requires your account identifier (username / ID); no password is needed at any point.

Ordering & Payment
How long does it take to complete after ordering?

All products are handled manually, averaging 5-15 minutes to complete. If an order stays in processing for a long time, the account may be flagged by risk control, and customer service will contact you proactively.

Which payment methods are supported?

Five payment channels: Alipay, WeChat, QQ Wallet, international cards, and account balance-choose any one after placing your order.

Order Lookup & Progress
Can I check my order?

Yes. On the "Order Lookup" page, enter your order number and lookup credential (set when ordering) to check processing progress yourself, with no login and no need to contact customer service.

What if I forget my lookup credential?

After logging into your account, you can view all orders directly in "My Orders"; you can also contact online customer service with your order number for help recovering it.

Why does my order keep showing as processing?

Manual activation is processed in order sequence, averaging 5-15 minutes to complete. If it is not completed for a long time, the account is usually flagged by risk control, and customer service will contact you proactively to discuss a refund or alternative solution.

What order statuses are there?

Pending payment → Paid → Processing → Completed. If an issue occurs, it will enter "Pending manual handling", and customer service will step in to follow up.

After-Sales & Refunds
Can virtual services be refunded?

If activation fails due to the buyer's own account status (already has the same type of membership, recently changed info, account restricted, etc.), this site is not responsible. If activation cannot be completed due to our reasons, a full refund will be issued.

How long does a refund take to arrive?

Refunds to account balance arrive instantly; refunds to the original payment channel usually take 1~3 business days.

Will someone contact me if activation fails?

Yes. Once the order enters "Pending Manual Processing," customer service will reach out proactively, and you can also follow up via email or live chat.

What if I'm not satisfied with the result?

Contact customer service to request a review. We will re-examine the order logs, payment records, and processing history.

Brand and Affiliation Notice
What is Dafeng 365?

Dafeng 365 (dafeng365.cc) is an online store specializing in AI memberships and digital goods, offering top-ups for ChatGPT, Claude, X Premium, Telegram Premium, and other AI memberships, as well as virtual products like Google accounts, social media accounts, and proxy SMS verification, with automatic/manual delivery and proper after-sales support.

Site Announcement

Announcements 2026-10-24
New user bonus · Get it when you sign up ¥5 Usable balance, applied directly at checkout

Free gift for new users who sign up ¥5 Wallet balance, works sitewide as a discount, automatic delivery in seconds. Limited-time offer, first come first served.

Maintenance 2026-09-24
Processing time for manually activated products

X Premium and Telegram Premium are both manually activated, usually completed in 5-15 minutes. Customer service hours are 13:00–01:00 (UTC+8), please watch for order status changes.

Rules 2026-09-24
Please confirm your account status before activation

If your X account already has a blue checkmark, or you've changed your avatar / nickname / ID in the past 3 days, activation may fail. Please confirm before ordering.

Didn't find your answer?

Live chat hours 13:00–01:00 (UTC+8). When submitting, please include your order number and screenshots of the issue. Member tickets are prioritized.

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Support Hours
13:00–01:00 (UTC+8)
Tickets submitted outside working hours are equally valid; support will process them in submission order once online.
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